Invomo provides a broad range of hosted services to enhance in-bound call management.
With advanced, intuitive and easy to use IVR and speech recognition systems, the
telephone can handle a growing list of transactions.
With margins under pressure
and competition increasing in the sector, the latest call technology responds by
providing a rewarding customer experience at a lower cost per transaction. Key applications
include:
- Advanced speech recognition systems to identify and verify callers and route calls
to the right team
- The provision of virtual call centres to make use of the skills of remote agents
- Call diversion facilities to efficiently manage high call volumes
- Recording facilities to analyse service quality and comply with FSA legislation
- Automated voice-driven payment and service facilities
Companies in the sector are making use of our off-the-shelf applications to:
- To completely automate the selling of products
- Manage low-value but time intensive tasks such as capturing name and address details
- Managing key services such as balance checks, requests for statements and cheque
books
- Request product information
- Locate branches
- Use marketing numbers to divert calls to specific geographical locations